We use a third party back end provider to run our server and database infrastructure. Rythmico stores and accesses data such as names, dates of birth, addresses and phone numbers through Google Firebase.
Rythmico restricts access to your personal data to potential Tutor applicants. Only tutors whom you've personally booked will have access to personal details such as your full name and address.
The use and processing of your personal data on Firebase's end is covered by their privacy policy which may be viewed here.
We use a third party payment processor, Stripe, to process all payments made by you on our Website & App. Rythmico does not store credit card details and instead relies on Stripe for this. We obtain limited information from Stripe such as the last four digits and the country of issuance. The processing of such data by Stripe is covered by their privacy policy which may be viewed here.
Stripe’s services in Europe are provided by a Stripe affiliate, Stripe Payments Europe Limited, an entity located in Ireland. In providing its payment processing services, Stripe Payments Europe Limited transfers personal data to Stripe, Inc. in the US. For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of Stripe’s privacy policy entitled “International Data Transfers."
Payments made through the Payment Facility are processed by third party payment services providers.Rythmico takes reasonable care to ensure that the Payment Facility is available and functioning at all times, but cannot guarantee continuous, uninterrupted or secure access to such Payment Facility, nor can we guarantee that the facility is virus or error free. We use third party payment service providers to process payments and because there are many factors beyond our control (such as delays in the banking system or in card networks), we cannot predict or guarantee the amount of time needed to complete the processing of your payment. Access to the Payment Facility may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to provide reasonable notice of any scheduled interruptions to such Payment Facility and will do what we can to restore the facility as soon as reasonably possible.
When you pay for Services via the Payment Facility, Rythmico will collect the payment in its capacity as the commercial agent of the relevant Tutor. Once Rythmico has successfully received your payment for theServices, this will discharge your debt to the Tutor on whose behalf Rythmico has collected the payment.
Any currency conversion costs or other charges incurred by you in making a payment will be borne by you in addition to the price due to us.
Rythmico is prepared for face to face music tuition in these challenging times of uncertainty. We have outlined these measures to ensure the implementation of safe music lessons and to reinforce the wellbeing of everyone concerned.
Safeguarding and promoting the welfare of children is defined as:
Safeguarding and promoting the welfare of children is everyone’s responsibility and all persons working with children should maintain an attitude of ‘it could happen here’. In order to fulfil this responsibility effectively, all Rythmico tutors involved with children should make sure their approach is children-centred and at all times should consider what is in the best interest of the child.
Ensure that all tutors are provided with the protection checks and procedures including up to date DBS checks.
Tutors are not employees of Rythmico and are solely responsible for their own actions both on and off the app.
The designated person for safeguarding within Rythmico is Jesse Bildner. In an emergency he can be contacted on +44(0)7816225054.
If a tutor believes a child is in immediate danger the police should be called on 999.
Abuse is a form of maltreatment of a child. Somebody may abuse or neglect a child by inflicting harm, or by failing to act to prevent harm. Children may be abused in a family or in an institutional or community setting by those known to them or, more rarely, by others (e.g. via the internet They may be abused by an adult or adults or another child or children (peer on peer abuse). Abuse can take place wholly online or technically can be used to facilitate offline abuse as well as sex abuse by children. Part one of Keeping Children Safe in Education defines the following types of abuse.
A form of abuse which may involve hitting, shaking, throwing, poisoning, burning or scalding, drowning, suffocating or otherwise causing physical harm to a child. Physical harm may also be caused when a parent or carer fabricates the symptoms of, or deliberately induces, illness in a child.
The persistent emotional maltreatment of a child such as to cause severe and adverse effects on the child’s emotional development. It may involve conveying to a child that they are worth less or unloved, inadequate, or valued only insofar as they meet the needs of another person. It may include not giving the child opportunities to express their views, deliberately silencing them or ‘making fun’ of what they say or how they communicate. It may feature age or developmentally inappropriate expectations being imposed on children. These may include interactions that are beyond a child’s developmental capability as well as overprotection and limitation of exploration and learning, or preventing the child participating in normal social interaction. It may involve seeing or hearing the ill-treatment of another. It may involve serious bullying (including cyberbullying), causing children frequently to feel frightened or in danger, or the exploitation or corruption of children. Some level of emotional abuse is involved in all types of maltreatment of a child, although it may occur alone.
Involves forcing or enticing a child or young person to take part in sexual activities, not necessarily involving a high level of violence, whether or not the child is aware of what is happening. The activities may involve physical contact, including assault by penetration (for example rape or oral sex) or non-penetrative acts such as masturbation, kissing, rubbing and touching outside of clothing. They may also include non-contact activities, such as involving children in looking at, or in the production of, sexual images, watching sexual activities, encouraging children to behave in sexually inappropriate ways, or grooming a child in preparation for abuse (including via the internet). Sexual abuse is not solely perpetrated by adult males. Women can also commit acts of sexual abuse, as can other children.
It is important to note that there may be no signs.
The persistent failure to meet a child’s basic physical and/or psychological needs, likely to result in the serious impairment of the child’s health or development. Neglect may occur during pregnancy as a result of maternal substance abuse. Once a child is born, neglect may involve a parent or carer failing to: provide adequate food, clothing and shelter (including exclusion from home or abandonment); protect a child from physical and emotional harm or danger; ensure adequate supervision (including the use of inadequate care-givers); or ensure access to appropriate medical care or treatment. It may also include neglect of, or unresponsiveness to, a child’s basic emotional needs.
This may be defined as repeated (systematic) aggressive verbal, psychological or physical conduct by an individual or group against another person or persons. It may be deliberate harassment or an aggressive act of omission which causes physical or psychological hurt. Very often bullying is the act of oppressing or dominating by threat or force where the aggressor may persecute or tease physically or morally in order to frighten into action or inaction.
Any Student or Tutor reported for a breach of our Safeguarding Policy will be immediately suspended from the agency and the matter reported has been investigated by the appropriate authority. We will inform them of their suspension and seek guidance where required. The Student or Tutor reporting the breach may be informed of the resolution, if appropriate.
Rythmico reserves the right to make a final decision on action taken for minor breaches of our Safeguarding Policy.
Any Student or Tutor reported for illegal activity whilst using Rythmico may be barred from the service, reported to the police and any other relevant organisations.
The Safeguarding Policy will be reviewed by Rythmico on a regular basis to ensure it is adequate and relevant to safeguarding standards.
